Nitec Multi-Factor Authentication Guide

This guide will help you enable Multi Factor Authentication.

This is by far the best security upgrade you can give yourself this year.

Attackers are furiously trying to get at your passwords and this stops them in their tracks.

Get Started

App Password Email Setup

Sign In

In order to enable Multi Factor you need to go to https://portal.office.com.

Once there you will see this page:

Next

Password page

Once you have entered your username you should be directed to the password page.

The password page is not shown here but once you have entered your password you will see this page below:

Choose "Set it up now" and continue.

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MFA Options

On this page you can make a choice as to which type of 2 Factor authentication suits you.

Text Message is easier to set up but has some drawbacks

Phone App will take about 1 or 2 minutes longer to set up but has some advantages

1) The App is more secure

2) The App can work even if you have no internet access or cell signal. Very useful at times.

Just to be clear we recommend the Phone App but we understand for various reasons its not always possible.

Choose your method:

Back Phone App Text Message

Authenticator App

The Microsoft Authenticator App is available on a range of mobile devices.

Choose your device:

Back iPhone Android Windows Phone (Coming Soon)

Security Verification

You should be looking at a page similar to the one below.

“Receive notifications” is simpler but the “use verification code” is slightly more secure. The choice is yours.

Make sure you have chosen Mobile app in the dropdown, made you choice, and then choose "Set up" or "Configure".

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Activation Step

You now have a bit of work to do on your mobile phone.

Leave the QR code page sitting in the background and we will come back to it shortly.

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App Download

Go to the App Store on your device of choice, normally Google Play Store or Apple App Store.

Once there you need to search for Microsoft Authenticator App .

You should see something resembling the screen below.

You need to install this as you would any other app and open it once installed.

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Activation Step 1

Press the "+" button in the top right corner under the battery level indicator.

Yours will be empty. Mine has a number of other emails, all secured by two factor.

At least its clear we eat our own dog food. We're not asking you to do something we don't do ourselves.

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Activation Step 2

Choose Work or School Account.

If you have not used this app before you may get prompted for "Allow Camera Access".

You need to allow this for it to work.

All that remains is to point your phone camera at the screen and something should start to happen.

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Activation Step 3

All that remains is to point your phone camera at the screen and something should start to happen.

You can click on here to see the following screens. You can come back if you go too far.

Back Next

Back to your computer

Once the camera catches the QR stuff should change.

Back Next

Back to your computer

You'll see the little Microsoft spinner saying checking activation status.

Back Next

Back to your computer

Once that stops it should say: Mobile app has been configured....

Back Next

Back to your computer

Once that stops it should say: Mobile app has been configured....

Back Next

Back to your computer

Once that stops it should say: Mobile app has been configured....

Back Next

Security Verification

You should be looking at a page similar to the one below.

“Receive notifications” is simpler but the “use verification code” is slightly more secure. The choice is yours.

Make sure you have chosen Mobile app in the dropdown, made you choice, and then choose "Set up" or "Configure".

Back Next

Activation Step

You now have a bit of work to do on your mobile phone.

Leave the QR code page sitting in the background and we will come back to it shortly.

Back Next

App Download

Go to the App Store on your device of choice, normally Google Play Store or Apple App Store.

Once there you need to search for Microsoft Authenticator App .

You should see something resembling the screen below.

You need to install this as you would any other app and open it once installed.

Back Next

Activation Step 1

Press the menu button in the top right corner under the clock.

A menu will appear and you should select "Add Account"

Back Next

Activation Step 2

Choose Work or School Account.

If you have not used this app before you may get prompted for "Allow Camera Access".

You need to allow this for it to work.

All that remains is to point your phone camera at the screen and something should start to happen.

Back Next

Activation Step 3

All that remains is to point your phone camera at the screen and something should start to happen.

You can click on here to see the following screens. You can come back if you go too far.

Back Next

Back to your computer

Once the camera catches the QR stuff should change.

Back Next

Back to your computer

You'll see the little Microsoft spinner saying checking activation status.

Back Next

Back to your computer

Once that stops it should say: Mobile app has been configured....

Back Next

Back to your computer

Once that stops it should say: Mobile app has been configured....

Back Next

Back to your computer

Once that stops it should say: Mobile app has been configured....

Back Next

Setup Complete!

You are finished setting up Multi Factor Authentication

You may need to setup Email on you mobile device

Back Next

Setup Complete!

You are finished setting up Multi Factor Authentication

You may need to setup Email on you mobile device

Back Next

Setup Complete!

You are finished setting up Multi Factor Authentication

Back

Setup Complete!

You are finished setting up Multi Factor Authentication

Back

Phone SMS Setup

Make sure that you have selected Authenication Phone in the first drop down box.

Select "Send me a code by text message", and enter your country code and mobile number (without the zero). Press Next.

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Confirmation Message

You will get a message as below on your phone. Remember this code for next page.

Back Next

Pair Phone

Type the code you have copied/remembered from your phone into this page, as below picture.

Choose verify once you get type the code.

Back Next

Important Information

And Relax!. You need to go slow here or you might make a mistake. Please pay attention to these options

We recommend using the Outlook Mobile App,but you dont have to. You can use the native email or on your phone.

Why would I use Outlook

  • It understands 2 Factor.
  • It has some additional features that native email doesnt have.

Depending on the app you use or would like to use for your mobile email there are slightly different steps involved in setup.

Make your choice below:

Home Native Email Outlook Email

Configure Email to Use Multi Factor

The next page will show you the app password and given you aren’t meant to write it down it makes sense to set your email up now. Or use Outlook of course. We really recommend you at least try Outlook before you decide you don’t like it. It has improved beyond recognition and I actually prefer it now but each to their own.

Choose your brand of Mobile Phone below.

Note: This should give you a good idea of configuration steps but there are 100 different versions out there so it may not be exactly correct. If you struggle call our helpdesk.

Back iPhone Android Windows Phone I don't use Mobile Email

Configure Email to Use Multi Factor

The next page will show you the app password and given you aren’t meant to write it down it makes sense to set your email up now. Or use Outlook of course. We really recommend you at least try Outlook before you decide you don’t like it. It has improved beyond recognition and I actually prefer it now but each to their own.

Choose your brand of Mobile Phone below.

Note: This should give you a good idea of configuration steps but there are 100 different versions out there so it may not be exactly correct. If you struggle call our helpdesk.

Back iPhone Android Windows Phone I don't use Mobile Email

Windows Phone - Outlook Email Setup

Select the 'Outlook Mail' App

Back Next

Windows Phone - Outlook Email Setup

Select the 'Get Started' Option

Back Next

Windows Phone - Outlook Email Setup

Choose 'Add Account'

Back Next

Windows Phone - Outlook Email Setup

Choose 'Exchange'

Back Next

Windows Phone - Outlook Email Setup

Enter Your Email address

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Windows Phone - Outlook Email Setup

Enter your Office 365 Password

Back Next

Windows Phone - Outlook Email Setup

Choose 'Skip for now'

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Windows Phone - Outlook Email Setup

Tap 'Done'

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Windows Phone - Outlook Email Setup

Finally Choose 'Ready to go'

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Windows Phone - Outlook Email Setup

You will now see all of your incoming emails appear here

Back Next

Setup Complete!

You are finished setting up Multi Factor Authentication

Back

iPhone Outlook Mail Setup

If you are already using mobile email chose Existing. If this is your first time to use mobile email choose Set up new.

Back Existing Set up new

Step 1 - Remove Old Account (Pre 2-Factor Activation)

Now you have added 2-Factor Authentication to your account.

You now need to remove you old mail account and re add it to your phone

To begin tap the menu button

Back Next

Step 2 - Remove Old Account (Pre 2-Factor Activation)

Press the Settings Icon

Back Next

Step 3 - Remove Old Account (Pre 2-Factor Activation)

You'll see a list of you're active email accounts

Select the one you need to delete

Back Next

Step 4 - Remove Old Account (Pre 2-Factor Activation)

Choose 'Delete Account'

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Step 5 - Remove Old Account (Pre 2-Factor Activation)

Choose 'Delete'

Back Next

Step 1 - Setting Up Outlook

The outlook app is the most secure method of accessing your files via your mobile phone. The outlook app has been designed especially for Office 365 and allows for Two Factor Authentication.

To begin tap 'Get Started'

Back Next

Step 2 - Setting Up Outlook

Enter your desired email address in the area marked 'Email address'

Back Next

Step 3 - Setting Up Outlook

You will now be asked to enter your Office 365 password.

You will know if your in the correct place as a company logo may appear as our Nitec logo has below

Note: As you are using the Outlook App, you can use your normal Office 365 password

No annoying 'App Passwords' required around here

Back Next

Step 4 - Setting Up Outlook

You can add as many email accounts as you like here - Such as your personal email account

Im just going to skip this and select Skip

Back Next

Step 5 - Setting Up Outlook

Skip - Unless you want to read that info

Back Next

Step 5 - Setting Up Outlook

Below is a split screen of what Outlook will now look like, on the right is your main mail screen and if you left the circled menu button the menu will appear as shown on the left side of the screen. This will allow you access to your different mail accounts and folders.

Back Next

Setup Complete!

You are finished setting up Multi Factor Authentication

Back

Android Outlook Mail Setup

If you are already using mobile email chose Existing. If this is your first time to use mobile email choose Set up new.

Back Existing Set up new

Step 1 - Remove Old Account (Pre 2-Factor Activation)

Now you have added 2-Factor Authentication to your account.

You now need to remove you old mail account and re add it to your phone

To begin tap the menu button

Back Next

Step 2 - Remove Old Account (Pre 2-Factor Activation)

Press the Settings Icon

Back Next

Step 3 - Remove Old Account (Pre 2-Factor Activation)

You'll see a list of you're active email accounts

Select the one you need to delete

Back Next

Step 4 - Remove Old Account (Pre 2-Factor Activation)

Choose 'Delete Account'

Back Next

Step 5 - Remove Old Account (Pre 2-Factor Activation)

Choose 'Delete'

Back Next

Step 1 - Setting Up Outlook

The outlook app is the most secure method of accessing your files via your mobile phone. The outlook app has been designed especially for Office 365 and allows for Two Factor Authentication.

To begin tap 'Get Started'

Back Next

Step 2 - Setting Up Outlook

Enter your desired email address in the area marked 'Email address'

Back Next

Step 3 - Setting Up Outlook

You will now be asked to enter your Office 365 password.

You will know if your in the correct place as a company logo may appear as our Nitec logo has below

Note: As you are using the Outlook App, you can use your normal Office 365 password

No annoying 'App Passwords' required around here

Back Next

Step 4 - Setting Up Outlook

You can add as many email accounts as you like here - Such as your personal email account

Im just going to skip this and select Skip

Back Next

Step 5 - Setting Up Outlook

Skip - Unless you want to read that info

Back Next

Step 5 - Setting Up Outlook

Below is a split screen of what Outlook will now look like, on the right is your main mail screen and if you left the circled menu button the menu will appear as shown on the left side of the screen. This will allow you access to your different mail accounts and folders.

Back Next

Setup Complete!

You are finished setting up Multi Factor Authentication

Back

iPhone Native Mail Setup

First of all you need to work out how to proceed. IOS 11 users do not need app passwords but IOS 10 do. You will also need to work out whether or not you already are using an email account on your device.

Need to check version. Goto Setting > General > About > Version

If the number starts with "11." then that is version 11 etc.

Back iOS 11 and above iOS 10 and below

iPhone Native Mail Setup

If you are already using mobile email chose Existing. If this is your first time to use mobile email choose Set up new.

Back Existing Set up new

Update Password step 1

Since you chose existing you should see a company email account. In our case the company was Nitec. You should chose your own company email from the list you can see.

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Update Password step 2

Tap on the account gavinw@nitec.com in the case above.

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Update Password step 3

Enter the new horrible to type “App Password” into the password box.

Back Next

Setup Complete!

You are finished setting up Multi Factor Authentication

Back

New Account step 1

Ok, so you are dead set on using IOS Mail. Go to settings on your phone and scroll down to Accounts and Passwords. Once there press Add Account.

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New Account step 2

This will bring up a list of mail providers. For most of you the type you are looking for is Exchange. (This covers Office 365 as that’s what Office 365 is at the back end. Exchange Online).

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New Account step 3

Now put in your primary email address. Some of you have a few so if you have issues make sure the one you are using is your primary. Change the description from exchange to something that means something. I’ve changed mine to Nitec.

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New Account step 4

It will ask you to auto set up or manually configure. My experience lately when setting up with app passwords is manual is best.

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New Account step 5

Enter your password and hit next. (Remember it’s the App Password).

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New Account step 6

6) Enter the two items you need.

For Office 365 you need to enter the server (Outlook.office365.com)

and your username. In my case, gavinw@nitec.com. You'd think it could work this out but it can't.

Back Next

Setup Complete!

You are finished setting up Multi Factor Authentication

Back

iPhone Native Mail Setup

If you are already using mobile email chose Existing. If this is your first time to use mobile email choose Set up new.

Back Existing Set up new

Update Password step 1

If you are already using mobile email chose Existing. If this is your first time to use mobile email choose Set up new.

Back Next

Update Password step 2

Tap on the accounts gavinw@nitec.com in the case above.

Back Next

Update Password step 3

Enter the new horrible to type “App Password” into the password box.

Back Next

Setup Complete!

You are finished setting up Multi Factor Authentication

Back

Setup Complete!

You are finished setting up Multi Factor Authentication

Back

New Account step 1

Ok, so you are dead set on using IOS Mail. Go to settings on your phone and scroll down to Accounts and Passwords. Once there press Add Account.

Back Next

New Account step 2

This will bring up a list of mail providers. For most of you the type you are looking for is Exchange. (This covers Office 365 as that’s what Office 365 is at the back end. Exchange Online).

Back Next

New Account step 3

Now put in your primary email address. Some of you have a few so if you have issues make sure the one you are using is your primary. Change the description from exchange to something that means something. I’ve changed mine to Nitec.

Back Next

New Account step 4

It will ask you to auto set up or manually configure. My experience lately when setting up with app passwords is manual is best.

Back Next

New Account step 5

Enter your password and hit next. (Remember it’s the App Password).

Back Next

New Account step 6

6) Enter the two items you need.

For Office 365 you need to enter the server (Outlook.office365.com)

and your username. In my case, gavinw@nitec.com. You'd think it could work this out but it can't.

Back Next

Setup Complete!

You are finished setting up Multi Factor Authentication

Back

App Password Location

On your computer open the link - https://portal.office.com/account/#security

Choose 'Update your phone numbers used for account security'

Back Next

App Password Location

You should see a screen similar to the one below, detailing your telephone numbers and the Authenticator App which you have already setup

Select 'App Passwords'

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App Password Location

Select the 'Create'button on the left of the screen and you will see the popup as shown

Choose a name for your App Password - We suggest entering the name of the app your going to use this password in

Back Next

App Password Location

You will see your new Secure App Password which you can now enter into your phone

Please do not write this down and only use it in this one app

If you get a new phone come back to this page and delete your old App Password and create a new one, this is the most secure way of keeping you safe

Back Back to Email Setup

Android Native Mail Setup

If you are already using mobile email chose Existing. If this is your first time to use mobile email choose Set up new.

Back Existing Set up new

Android Native Mail Setup - Remove

As you have now enabled Two Factor Security you need to remove your mail account from your phone and readd it.

Open the gmail App

Tap the menu button to open the side menu as shown below

Back Next

Android Native Mail Setup - Remove

Select the small Upside down Arrow shown in the small circle below:

Then select 'Management Accounts'

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Android Native Mail Setup - Remove

Tap 'Exchange'

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Android Native Mail Setup - Remove

Tap the desired email account 'martinm@nitec.com'

Note: You can see that I have an error message at the bottom of the screen stating 'Sync is currently experiencing...' This is because I have enabled Two Factor Authentication on my own account and I havent setup the email account yet with an App Password to bypass this.

Back Next

Android Native Mail Setup - Remove

Tap the menu button to open the side menu as shown below

Select 'Remove Account'

Close gamil...Its now time to setup your email from the begining

Back Next

New Account step 1

Ok, so you are dead set on using Android's gmail app.

To get started open the gmail app, you will be presented with a screen such as somthing below

Select the button marked by a circle

Back Next

New Account step 2

You will see any listed email accounts listed on this screen.

Select 'Add an email address' - This will allow you to add your desired email account to your phone

Back Next

New Account step 3

Choose 'Exchange and Office 365'

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New Account step 4

Enter your desired email address, as shown below where a Nitec email address has been entered

Choose 'Next'

Back Next

New Account step 5

You now need to enter your App Password - This is different from your normal Office 365 password

Select the 'Find App Password' button to locate this

Back Find App Password Next

New Account step 6

If you are prompted as per the example below

Select 'OK'

Back Next

New Account step 7

Select 'Next'

Back Next

New Account step 8

If you are prompted as per the example below

Select 'OK'

Back Next

New Account step 9

If you are prompted as per the example below

Select 'Activate'

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New Account step 10

Choose a name for your mailbox - I choose 'My Nitec Email Account'

Select 'Next'

Back Next

New Account step 11

You may be asked if you want to 'Allow Gmail to access your Calendar' this will just allow for your outlook calender to be synced to your device

The option is Yours

Again select 'Next'

Back Next

New Account step 11

Thats us finished

Your emails will now sync to you phone through the gmail app

Just choose 'TAKE ME TO GMAIL' to finish setup

Back Next

Setup Complete!

You are finished setting up Multi Factor Authentication

Back